Refund policy

OWLET RETURN POLICY

All returns must be approved by Owlet Baby Care. Please contact customer service at 1.844.334.3717 or email at customercare-can@owletcare.com.

SATISFACTION GUARANTEE

If you are not 100% satisfied with your purchase, you have 45 calendar days from date of purchase to request a full refund. Call us at 1.844.334.3717 to initiate the return process. All returns MUST be labelled with an authorized Returns Authorization number (RA#).

WARRANTY

If the monitor stops working within 1 year from the date of purchase, please contact customer service at 1.844.334.3717. Owlet is not responsible for general wear and tear of product usage.

To qualify for a refund, all of the following conditions must be met:

A Return Authorization (RA#) must be requested from our customer service team within 45 days from the date of purchase. To request a RA#, please contact our customer service department at 1.844.334.3717

Product(s) returned to Owlet directly must have been purchased from our website, www.owletcare.ca

Product(s) purchased from any retailer or website other than www.owletcare.ca must be returned to original purchase location, in accordance with the return policy of the purchase location.

Customers are responsible for shipping costs of returning product(s) to Owlet.

Returned Product(s) must be in good physical condition (not physically broken or damaged) as per the sole discretion of Owlet.
If the Product(s) is returned without a RA#, Owlet cannot process your refund.

The product(s) must be returned to Owlet within three weeks after the completion of the RA form to be considered a valid return.
Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed. If you no longer have the card you originally used to place your order, your financial institution will issue your refund in check form.
You will be issued an email when your return has been received and processed.

Additional:
Gift cards are non-refundable.
The product(s) must be returned to Owlet within three weeks after the completion of the RA form to be considered a valid return.
Shipping and handling charges are not refundable.
Any Product(s) purchased from an unauthorized retailer or website (eBay, Craig’s List, etc.) will null and void the return and warranty policy.

Please ensure you include all components in your returned unit. Incomplete returns (missing base station or missing sensor) will be refunded the retail value of parts received by Owlet's returns processing department.

You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to the Product(s) while in transit to Owlet.